1) * GHL Inbound Voice Appointments *
Inbound Voice Appointments
(AI Worker)
with GHL
* OVERALL * - GHL has new way that allows for Inbound Voice and Calendar to be fully self-contained, but has limitations. Main advantages are: 1) expansion to other functionality 2) customer have access to their own calendar.
NEW UPDATE - 6/16/2025 - https://youtu.be/ecgyhp6iKEw ; https://youtu.be/RiUC6lxsI18 ;
https://youtu.be/S4VpFwJ0asw
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Fully contained in GoHighLevel.Com ( https://www.gohighlevel.com/ ) for calendar and AI:
2a) https://youtu.be/omQ2RVUDhcY on 8 May 2025 shows multiple calendars. However, he is going out to a Pabbly webhook middleware via Endpoint Url via a Custom Action on the Voice Agent and the custom action has a bunch of parameters including the calendar Id. His Voice Agent prompt has a list of {{ custom_values.XXX_available_slot }} and a list of calendar ids.
2b) https://youtu.be/vaCTaUEpqvE on 18 Mar 2025 by Blake Bassel shows build process.
2c) https://youtu.be/UrI7AvODW6E on 18 Feb 2025 by Tin Rovic shows build process.
2d) https://youtu.be/1gKg--D3c7E?t=6 on 27 Dec 2024 by Jay shows demo with actual phone. Overall it shows build process ( https://www.youtube.com/watch?v=1gKg--D3c7E&ab_channel=LeadGenJay ).
Mostly in GoHighLevel.Com ( https://www.gohighlevel.com/ ):
2d) https://youtu.be/ihJQQeXPUq8 and https://youtu.be/nTgbzK32xnw on 5 Mar 2025 uses Kalend-r.com . Contact fields are: Appointment Time, Appointment Date, FirstName, LastName, Email, and Inquiry. When GHL and create calendar, then pick what type of calendar (personal booking, class booking, round robin, collective booking, event calendar, and service booking). Maybe handle multiple calendars through type of calendar.
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LEARNING:
Kirsty Robson-Davies: I know GHL can also reschedule and handle cancellations.
Remember that GHL wants Epoch time. The key is when building the voice agent that you do a "New Action" of "Book Appointment" that associates the calendar with a voice agent. GHL prevents multiple "Book Appointment" actions. On an existing voice agent, you can see this calendar association via the Edit button.
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